Frequently Asked Questions
Everything you need to know about our premium art supplies and services.
How much does shipping cost within Australia?
We offer flat-rate standard shipping for $9.95 nationwide. Orders over $150 qualify for free standard shipping. Express options are available at checkout for an additional fee.
What is your return policy for art materials?
We offer a 30-day return policy for most items. Products must be unused, in their original packaging, and in resalable condition. Please note that custom-cut paper and opened paint tubes cannot be returned.
Are your professional-grade paints lightfast?
Yes, we stock a wide range of professional-grade paints that meet ASTM lightfastness standards. Individual lightfastness ratings are listed in the product descriptions for each specific color.
Do you offer bulk discounts for schools or studios?
Absolutely. We provide special pricing for educational institutions, art studios, and high-volume orders. Please contact our wholesale team via the contact form to set up a trade account.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later services including Afterpay and ZipPay.
How can I track my order?
Once your order has been dispatched from our warehouse, you will receive an email containing a tracking number and a link to the courier's tracking portal.